Terms & Conditions
Please read these terms carefully before using our website or booking any taxi, cab or hotel or package services with Tirupati Travels.
Passenger safety and responsible driving are important parts of our service.
Fare, vehicle and trip conditions should be confirmed before starting your journey.
Pickup times and journey durations are subject to traffic and other road conditions.
Website fares, vehicle availability and estimated travel times may change. Please confirm the final fare, vehicle category, pickup details and applicable additional charges with our team before your journey.
Welcome to Tirupati Travels. These Terms & Conditions govern your use of our website and the taxi, cab, Tempo Traveller and other travel-related services provided by us.
By accessing our website, submitting a booking enquiry, contacting us for a travel service or making a booking, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
For the purpose of these Terms & Conditions:
A booking enquiry submitted through the website, phone or WhatsApp does not automatically guarantee a confirmed booking.
A booking becomes confirmed only after our team communicates the confirmation to the customer through an available communication channel.
Customers are responsible for providing accurate information, including:
Incorrect or incomplete information may result in delays, additional charges or inability to provide the requested service.
We make reasonable efforts to provide the vehicle category selected by the customer.
However, the exact vehicle model may be subject to availability. Where necessary, we may provide another vehicle of the same or similar category.
Vehicle images displayed on the website are for general representation only. The actual vehicle may differ in colour, registration number, model year or minor specifications.
For specific vehicle requests such as Swift Dzire, Honda Amaze, Ertiga, Innova or Innova Crysta, customers should confirm availability with our team before booking.
Customers must not exceed the legally permitted passenger capacity of the vehicle.
The number of passengers should match the selected vehicle category. For example, a Sedan is generally suitable for a small group, while SUVs and Tempo Travellers are more appropriate for larger groups.
If the number of passengers exceeds the vehicle capacity, we may require the customer to upgrade to a larger vehicle or arrange an additional vehicle.
Fares displayed on our website are indicative or starting fares unless specifically stated otherwise.
The final fare may depend on several factors, including:
The applicable fare communicated at the time of booking confirmation will be considered the applicable booking fare, subject to the conditions communicated to the customer.
Unless explicitly included in the quoted fare, tolls, parking charges, airport entry fees, state taxes and other government or location-specific charges may be payable separately.
Such charges may be collected at actual cost and may vary depending on the route, destination and applicable authority charges.
Customers should confirm inclusions and exclusions with our booking team before starting the journey if they require a detailed fare breakdown.
One-way fares apply only to the journey specified at the time of booking.
If the customer requests additional stops, route changes, extended waiting or return travel, additional charges may apply.
A one-way booking does not automatically include a return journey. Return travel must be separately confirmed.
Round-trip pricing is based on the route, duration, distance and conditions communicated at the time of booking.
If the customer extends the trip beyond the agreed duration or distance, additional charges may apply.
Customers should communicate any expected changes in itinerary before the trip whenever possible.
Customers should be ready at the agreed pickup location at the confirmed pickup time.
Waiting time may be chargeable if the customer is unavailable after the agreed waiting period.
Airport pickups may require additional waiting due to flight delays, baggage collection, terminal procedures or traffic conditions.
Customers are encouraged to provide accurate flight details when booking an airport transfer.
Airport pickup and drop services are subject to airport rules, traffic restrictions, entry regulations and designated pickup locations.
Drivers may not always be permitted to wait directly outside a terminal due to airport restrictions.
Customers may be required to proceed to a designated pickup point communicated by the driver or booking team.
Airport parking, entry and waiting charges may apply separately where applicable.
Estimated travel times displayed on the website are approximate. Actual journey time may vary due to:
We cannot guarantee a specific arrival time where delays are caused by circumstances beyond our reasonable control.
Customers are required to follow reasonable safety instructions provided by the driver during the journey.
Seat belts should be worn whenever available and required by applicable law.
Customers must not request or pressure the driver to drive dangerously, exceed legal speed limits or violate traffic rules.
Our drivers may refuse requests that would compromise passenger safety or violate applicable laws.
Customers are expected to behave respectfully toward drivers and other passengers.
The following activities are not permitted inside vehicles:
We reserve the right to discontinue a journey where customer behaviour creates a serious safety risk.
Customers should inform us about their luggage requirements before booking, particularly when travelling with a large group.
Luggage capacity depends on the vehicle type, number of passengers and size of bags.
We cannot guarantee that all luggage will fit if the customer brings luggage beyond the reasonable capacity of the selected vehicle.
Customers are responsible for valuable personal belongings carried inside the vehicle.
Cancellation and rescheduling conditions may vary depending on the type of booking, vehicle category and time remaining before pickup.
Customers should contact our booking team as early as possible if they need to cancel or reschedule a journey.
Any applicable cancellation charges will be communicated according to the booking conditions applicable to the specific reservation.
Special or advance bookings may have different cancellation conditions.
Payment terms may vary depending on the service and booking.
Customers may be required to pay an advance amount for certain bookings, particularly advance, long-distance, premium vehicle or large group bookings.
Any outstanding amount must be paid according to the payment arrangement communicated during booking.
Customers should retain payment receipts or transaction references where applicable.
If online payment facilities are provided through a third-party payment gateway, payment processing may be subject to that provider's terms and policies.
We do not store complete card, banking or other sensitive payment credentials unless explicitly required and lawfully permitted for the service.
Customers should never share OTPs, PINs, passwords or confidential banking information with anyone claiming to represent our company.
Although we make reasonable efforts to provide reliable vehicles, unexpected mechanical or technical issues may occasionally occur.
In the event of a vehicle breakdown or other operational issue, we will make reasonable efforts to arrange a replacement vehicle or alternative solution, subject to availability.
Replacement vehicles may be of the same or similar category.
We will not be responsible for delays, cancellations or inability to provide services caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, floods, earthquakes, strikes, riots, road closures, government restrictions, accidents, vehicle failures, public emergencies or other unforeseen events.
Customers are responsible for their personal belongings during the journey.
We recommend checking the vehicle carefully before leaving it at the destination.
If you leave an item inside the vehicle, contact our team as soon as possible with the booking and item details so that we can attempt to assist you.
We make reasonable efforts to keep the information on our website accurate and updated.
However, vehicle availability, fares, route distances, estimated travel times and other information may change without prior notice.
Website images, illustrations and vehicle photographs are intended for general information and may not always represent the exact vehicle assigned for a booking.
You agree to use this website only for lawful purposes.
You must not:
Unless otherwise stated, website content including text, graphics, logos, photographs, design elements and other materials may belong to Tirupati Travels or its respective content providers.
You may not reproduce, modify, distribute or commercially exploit website content without prior written permission.
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, privacy practices or terms of third-party websites.
Customers should review the terms and policies of third-party services before using them.
We make reasonable efforts to provide the services described on our website. However, to the extent permitted by applicable law, we shall not be responsible for losses caused by circumstances beyond our reasonable control.
This may include delays caused by traffic, weather, road conditions, government restrictions, accidents or other unforeseen events.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
We value customer feedback and encourage customers to contact us if they experience any issue with our service.
When submitting a complaint, please provide your booking details, travel date, vehicle information and a clear description of the issue so that our team can investigate it effectively.
We will make reasonable efforts to review and respond to genuine customer concerns.
We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.
Updated terms will be published on this page. Your continued use of our website or services after an update may constitute acceptance of the revised terms, to the extent permitted by applicable law.
These Terms & Conditions shall be interpreted in accordance with applicable laws of India.
Any disputes relating to our services shall be addressed in accordance with applicable law and the jurisdiction applicable to the company and the relevant transaction.
If you have questions regarding these Terms & Conditions or your booking, please contact Tirupati Travels using the contact details provided on the website.
